Survey

Thank you for choosing Timmins Family Counselling Center. Your feedback helps us improve the quality of our services and better meet your needs. This survey will take only a few minutes to complete.

Confidentiality

Your responses are confidential and will be used solely for service improvement purposes. Individual answers will not be shared outside our organization, and your privacy will be respected at all times. You may choose to remain anonymous.

Your Experience

Please indicate your level of agreement with the following statements:
(Scale: 1 – Strongly Disagree | 2 – Disagree | 3 – Neutral | 4 – Agree | 5 – Strongly Agree)

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1. I was able to schedule an appointment within a reasonable time frame.1 – Strongly Disagree2 – Disagree3 – Neutral4 – Agree5 – Strongly Agree

2. I felt welcomed by the front-line staff.1 – Strongly Disagree2 – Disagree3 – Neutral4 – Agree5 – Strongly Agree

3. My clinician and I worked together to identify and achieve my goals.1 – Strongly Disagree2 – Disagree3 – Neutral4 – Agree5 – Strongly Agree

4. My concerns were treated confidentially and without judgment.1 – Strongly Disagree2 – Disagree3 – Neutral4 – Agree5 – Strongly Agree

5. I learned one or more strategies to cope with problems.1 – Strongly Disagree2 – Disagree3 – Neutral4 – Agree5 – Strongly Agree

6. I felt respected and supported by my clinician.1 – Strongly Disagree2 – Disagree3 – Neutral4 – Agree5 – Strongly Agree

7. I would recommend Timmins Family Counselling Center's service to others.1 – Strongly Disagree2 – Disagree3 – Neutral4 – Agree5 – Strongly Agree

8. I was served in my preferred official language.1 – Strongly Disagree2 – Disagree3 – Neutral4 – Agree5 – Strongly Agree

9. If you received services in French, you were satisfied with the services provided.1 – Strongly Disagree2 – Disagree3 – Neutral4 – Agree5 – Strongly Agree

Overall Satisfaction

10. Overall, how satisfied are you with the services provided?Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied

Additional Information

11. Please provide the name of your counsellor or therapist (optional):

12. Additional comments or suggestions:

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